Privacy Policy

1. Information We Collect

We collect the following types of information when you use the BOXD app:

• Account Information: Name, email address, and password when you create an account.
• Device Information: Device type, operating system, and unique device identifiers used to pair your BOXD unit.
• Delivery Data: Package delivery logs, access history, and compartment usage data associated with your BOXD unit.
• Location Information: Address information used to configure delivery settings. We do not continuously track your real-time location.
• Usage Data: App interaction data, feature usage, and crash reports to help us improve the Service.

2. How We Use Your Information

We use the information we collect to:

• Operate and maintain the BOXD app and connected hardware.
• Authenticate your identity and manage access to your BOXD unit.
• Send delivery notifications and alerts.
• Provide customer support and respond to inquiries.
• Improve the app's features, performance, and security.
• Send product updates, newsletters, and promotional communications (you may opt out at any time).
• Comply with legal obligations.

3. Data Sharing

We do not sell your personal information. We may share your data only in the following limited circumstances:

• Service Providers: Third-party vendors who assist in operating the app (e.g., cloud hosting, analytics) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We will respond to deletion requests within 30 days.

5. Security

We take the security of your data seriously and implement industry-standard measures including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

The BOXD Service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through our support page.